Refund Policy

100% Customer Satisfaction 

If you are not satisfied for any reason, we want to hear from you. Every customer is important to us and we will do our very best to ensure only a positive experience with our products and service.

Fortis Fitness Equipment Inc. will refund 100% of your purchase price, including shipping costs - for any reason within the first 30 days from the date you receive your original order. This refund will be processed within 30 days from the time we receive your returned product.

All merchandise for return must be in new condition and adequately packaged for shipping. In order to return a product, you must obtain a return authorization number. To do so, please email with the following information:

Subject line: Request for a Return Authorization Number

Body of email: Please include your full name, address, order number and reason for return request

Please note: by simply sending an item back, we do not guarantee a refund or replacement. Authorized refunds may take up to 30 days.